Shipping & Delivery Policy

3.1 Order processing and production

Estimated production or processing time is shown on the applicable product page, quotation, or order confirmation. Custom Products require manufacturing and quality inspection before shipment. Business days exclude weekends and public holidays applicable to the fulfillment location.

Production may be delayed while we seek clarification of measurements, compatibility, address, payment, or configuration. The estimate begins only after required information and cleared payment have been received.

3.2 Shipping methods and delivery estimates

Available services, charges, and estimates are displayed at checkout or in a written quotation. Total delivery time equals processing/production time plus carrier transit time. Estimates are not guaranteed delivery dates.

Orders may arrive in multiple packages or shipments. Oversized products may require freight service, appointment delivery, signature, curbside delivery, or additional access arrangements. Remote-area, PO Box, military, island, or restricted addresses may have limited service.

3.3 Address accuracy

Customers must provide a complete and accurate delivery address, including unit number and contact telephone where required by the carrier. Contact us immediately to request a correction. Address changes cannot be guaranteed after fulfillment begins. Re-routing, redelivery, storage, return-to-sender, or reshipment fees caused by an incorrect or incomplete address may be charged to the customer where lawful.

3.4 Tracking and delays

When available, tracking information is sent after shipment. Tracking may take time to activate. Delays may occur due to customs, weather, peak periods, carrier capacity, remote location, force majeure, or address issues. Contact bannoic@service.com if tracking has not updated for an unusual period or the package exceeds the latest estimated delivery window.

3.5 Duties and import charges

Checkout will indicate whether duties and import taxes are prepaid. If they are not prepaid, the recipient is importer of record and responsible for customs clearance and charges. Customs processing is outside BANNOIC’s direct control.

3.6 Delivery, loss, and theft

Follow carrier tracking and promptly secure delivered packages. If tracking shows delivered but the package is missing, check the delivery location, household members, neighbors, building staff, and carrier. Notify the carrier and BANNOIC promptly. We may require a carrier investigation, police report, identity verification, or signed declaration before offering a remedy.

3.7 Damage, shortages, or incorrect goods

Inspect the package and product promptly. Report visible shipping damage, missing components, or incorrect goods to bannoic@service.com within 7 calendar days of delivery, or any longer period required by law. Include the order number and clear photographs of:

  • the full product;
  • the issue or damaged area;
  • all sides of the outer packaging;
  • internal packaging; and
  • the shipping label.

Keep all packaging until the claim is resolved. We may repair, replace parts, replace the product, or provide another legally appropriate remedy after assessment.

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