Return, Refund & Cancellation Policy
4.1 Before requesting a return
Contact bannoic@service.com before returning anything. Unauthorized returns may be refused and are not guaranteed a refund. We will provide return instructions and, where applicable, a return authorization. The return address may differ from the business address or the address on the original parcel.
4.2 Custom Products
Custom Products are made to customer-approved specifications and generally cannot be returned, exchanged, or refunded for change of mind, incorrect customer measurements, incorrect option selection, aesthetic preference, or third-party incompatibility. This does not affect remedies for products that are defective, damaged in transit, materially different from the order, or otherwise protected by mandatory consumer law.
4.3 Standard non-custom products
Unless a product page states otherwise, eligible standard, non-custom products may be returned within 30 calendar days after delivery if they are unused, uninstalled, unmodified, complete, and in original packaging with accessories, manuals, and protective materials.
The customer is responsible for return shipping for change-of-mind returns. Original expedited shipping, installation, measurement, and other consumed service fees are non-refundable where lawful. A disclosed restocking fee may apply to opened or diminished-value goods, but not to verified defects or where prohibited by law.
4.4 Non-returnable items
Unless defective or required by law, the following are non-returnable:
- Custom Products and made-to-order goods;
- cut fabric, swatches designated as non-returnable, or personalized items;
- installed, altered, programmed, damaged, or incomplete items;
- gift cards and downloadable or activated digital products;
- clearance/final-sale items clearly marked non-returnable before purchase; and
- items presenting hygiene, safety, or battery-shipping restrictions after opening.
4.5 Defective, damaged, or incorrect products
Report an issue promptly with the evidence listed in the Shipping Policy. We may provide troubleshooting or request additional photographs, video, measurements, diagnostic information, or return of the affected component. If the issue is covered, BANNOIC will provide an appropriate remedy such as repair, replacement part, remake, exchange, refund, or legally required alternative.
4.6 Return condition and transit
Pack authorized returns securely. You are responsible for damage or loss in return transit for change-of-mind returns, so tracked and insured shipping is recommended. Do not place labels directly on product retail packaging unless instructed.
4.7 Inspection and refunds
After receipt, we inspect the return. Approved refunds are sent to the original payment method, normally within 10 business days after inspection. Financial institutions may require additional time to post funds. Shipping, duty, and service charges are refunded only where stated or legally required.
If only part of an order is returned, discounts or free-gift eligibility may be recalculated. Any free gift associated with the returned purchase must also be returned unused, or its stated value may be deducted where lawful.
4.8 Exchanges
Exchanges depend on eligibility and availability. The fastest method may be to return the eligible product and place a new order. Custom Products cannot be exchanged for selection or measurement errors.
4.9 Cancellations and changes
Submit requests immediately. Custom orders cannot be changed or canceled after production or procurement begins. Non-custom orders cannot be canceled after fulfillment begins. If cancellation is confirmed before the applicable cutoff, we will refund the canceled amount to the original payment method.
4.10 Chargebacks
Contact us first so we can investigate. Filing a payment dispute does not expand return or warranty rights. We may provide the payment provider with relevant order, delivery, communications, and policy records. Nothing here prevents lawful dispute rights.
4.11 Mandatory consumer rights
This policy does not limit rights that cannot be waived under applicable law. If local law grants a mandatory cooling-off period, conformity guarantee, repair, replacement, price reduction, or refund right, that law controls. Lawful exceptions for personalized or made-to-specification goods may apply.
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