Limited Warranty Policy

5.1 Coverage

BANNOIC warrants to the original purchaser that covered products will be free from defects in materials and workmanship under normal indoor residential use for the warranty period stated on the product page or order confirmation. If no specific warranty period is stated, the limited warranty period is three years from delivery.

Different periods may apply to fabric, hardware, motors, batteries, remotes, hubs, power supplies, and accessories. Consumable batteries and normal fabric aging may have limited or no coverage unless expressly stated.

5.2 Available remedies

After verification, BANNOIC may, at its option and where lawful, troubleshoot, repair, provide replacement parts, replace or remake the affected product, or refund the depreciated or purchase value. Replacement products or parts may differ in color or design if the original is unavailable. The remedy does not extend the original warranty except where required by law.

5.3 Covered examples

Subject to inspection and exclusions, coverage may include:

  • defects in material or workmanship;
  • motor or control failure during the applicable coverage period;
  • a product manufactured in a size, fabric, or configuration different from the accepted order due to BANNOIC’s production error; and
  • verified damage occurring before or during initial shipment when reported promptly.

5.4 Exclusions

The warranty does not cover:

  • normal wear, fading, discoloration, fraying, minor material variation, or expected battery degradation;
  • inaccurate customer measurements or selections;
  • improper installation, unsuitable mounting surfaces, failure to use supplied hardware, or work by an unqualified installer;
  • abuse, misuse, neglect, accident, impact, moisture, mold, pests, smoke, chemicals, excessive heat, outdoor exposure of indoor products, or improper cleaning;
  • unauthorized repair, alteration, rewiring, disassembly, firmware modification, or use of incompatible accessories or power supplies;
  • third-party platform, hub, router, voice assistant, app, cloud-service, network, or radio-interference issues not caused by a defect in the BANNOIC product;
  • commercial or rental use unless the product was sold with commercial coverage;
  • removal, reinstallation, finishing, electrical, scaffolding, access, or third-party labor costs unless required by law or approved in writing; or
  • events beyond reasonable control, including fire, flood, lightning, severe weather, power surge, earthquake, or vandalism.

5.5 Making a claim

Contact bannoic@service.com with the order number, product identification, description, photographs/video, and troubleshooting already attempted. We may request measurements, diagnostics, proof of installation, return of a component, or safe disposal confirmation. Do not return a product without authorization.

5.6 Legal rights

This limited warranty is in addition to non-excludable statutory consumer rights. Where local law provides longer or different mandatory coverage, that law applies.

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